# When access is locked

> If the trial ends without a plan, a subscription is cancelled or complimentary access ends, the organisation is locked until a plan is chosen. No data is lost.

An organisation is locked when:

- the free trial has ended and no plan was chosen;
- the subscription has been cancelled and its last paid period is over, or Stripe ended it after failed payments;
- complimentary access has reached its end date.

## What happens

- A dark banner at the top of the app explains why, for example **Your free trial has ended**, with a **Choose a plan** link.
- Quotes, clients, the library and settings can't be opened until a plan is chosen. You can still sign in, switch to your other organisations and reach the billing page; owners and admins can also reach **Support** from the account menu.
- Nothing is deleted. Everything is exactly where you left it once access is restored.

## How to unlock

1. The owner signs in and goes to [**Settings → Plan & billing**](https://app.quoterium.com/settings/billing).
2. They choose a plan and complete payment. See [Choose or change your plan](https://quoterium.com/help/billing-and-plans/change-plan).

Access is restored for the whole team as soon as the payment is confirmed.

## If you're not the owner

Only the owner can choose a plan. Members can't open the billing page at all, and admins can view it but not change the plan. Let the owner know; if they have left your company, [contact support](https://quoterium.com/support).

Source: https://quoterium.com/help/billing-and-plans/account-locked