# Knowing when a quote has been opened

> See whether a quote is unopened, when it was last viewed and whether the customer has it open right now; how views are counted; the emails you get when a quote is opened.

Because each recipient opens the quote through their own link, Quoterium knows when they look at it.

## Where to look

- **In the quote**: the line above the title shows when it was sent and either **Viewed** with how long ago, or **Unopened**.
- **In every quotes list** (the Quotes page, the dashboard and a client's page): the **Viewed** column shows **Viewing now** while someone has the quote open, **Viewed** or **Viewed 3 times** (and so on) with how long ago, or **Not opened**. On the Quotes page, tick **Live now** to list only the quotes someone has open at the moment. On narrow screens the column is hidden.
- **On the dashboard**: a quote the customer opened again after a quiet spell appears under **Worth a follow-up**. See [Follow-ups](https://quoterium.com/help/sending-and-follow-up/follow-ups).
- **In the History** at the bottom of the quote: each visit is recorded as "Viewed by" followed by the recipient's name.

## How views are counted

- A visit counts when the customer page is opened.
- Repeat visits by the same recipient within 30 minutes count as one.
- Views are tracked while a quote is Sent, and after it is accepted, declined or expired. While a quote is a draft or being edited, customers cannot open it.
- Your team's own visits are not counted, whether through **Customer view** or by opening a customer link in a browser where you are signed in to Quoterium.

## Things to bear in mind

- If a customer forwards their email, the person they forwarded it to is recorded as the original recipient.
- The quote's owner is emailed the first time a customer opens a sent quote, and again when a customer comes back to it after a quiet spell of at least your organisation's follow-up days (3 unless you set another number under Quote defaults). Switch these emails off under [**Settings → Your profile**](https://app.quoterium.com/settings/profile) → **Email me when a customer opens a quote**. Questions, acceptances and declines are always emailed to the owner.

## See also

- [Follow-ups](https://quoterium.com/help/sending-and-follow-up/follow-ups)
- [Preview your quote as the customer sees it](https://quoterium.com/help/customer-view-and-e-signature/preview-your-quote)

Source: https://quoterium.com/help/sending-and-follow-up/view-tracking