# Contact support

> How to reach the Quoterium team, and what to include so we can help quickly.

If this help centre hasn't answered your question, we're happy to help.

## From the app

Admins and the owner can contact support from inside Quoterium:

1. Open the account menu (the circle with your initials, top right) and choose **Support**.
2. Choose **Contact support**, pick a topic, add a subject and your message, and choose **Send message**.

Requests belong to your organisation, not to one person: every admin sees all of them on the **Support** page, with the whole conversation, and can reply there or by email. Each request shows **Waiting for support**, **Answered** or **Closed**. When a conversation is finished, choose **Archive** to move it to the **Archived** list. Choose **Restore** to bring it back; it also comes back by itself if anyone writes again.

Members don't have the Support page. If you're a member, ask an admin of your organisation to contact us, or use the form on our [support page](https://quoterium.com/support).

## From the website

Anyone can use the form on our [support page](https://quoterium.com/support). We reply by email; to add anything, or to answer us, reply to our email.

## What to include

A few details let us help you much faster:

- your organisation's name and the email address you sign in with;
- the quote number, client or page involved;
- what you did, what you expected, and what happened instead;
- the exact wording of any error message;
- your browser and device, especially for display or accessibility problems.

Please don't send passwords, full card numbers or other secrets. We never need them.

## Billing and account questions

For anything about your subscription, ownership of an organisation, changing your sign-in email or deleting data, write from the owner's email address where possible, so we can act on the request.

## Before you write

These articles cover the most common questions:

- [Emails not arriving](https://quoterium.com/help/troubleshooting/emails-not-arriving)
- [Your customer can't open the quote](https://quoterium.com/help/troubleshooting/customer-cannot-open-quote)
- [Your customer can't accept the quote](https://quoterium.com/help/troubleshooting/customer-cannot-accept)
- [Forgotten password](https://quoterium.com/help/troubleshooting/forgotten-password)
- [When access is locked](https://quoterium.com/help/billing-and-plans/account-locked)

Source: https://quoterium.com/help/troubleshooting/contact-support