# Your customer can't accept the quote

> Help a customer who can't accept: expired quotes, missing required fields, signatures and one-time verification codes.

## The Accept button is missing

A quote can only be accepted while it is live and still valid. Customers can't accept it when:

- it has **expired**: extend **Valid until** and send it again (see [Your customer can't open the quote](https://quoterium.com/help/troubleshooting/customer-cannot-open-quote));
- it has already been **accepted** or **declined**;
- it is offline for editing.

## Accept is greyed out in the dialog

The **Accept** button stays greyed out until everything needed is filled in; a screen reader announces what is missing with the button ("To accept, …"). Depending on your settings under [**Settings → Branding & layout**](https://app.quoterium.com/settings/branding), the customer may need to:

- tick **I have read and agree to the above**;
- enter **Your name**;
- sign, if the e-signature is **Required**. Anyone who can't draw a signature can choose **Type** and type their name;
- verify their email address first (below).

## Verification code problems

If you require the signer's email to be verified, step 1 of the dialog is **Verify your email**. The customer chooses **Email me a code** and enters the 6-digit code.

- **No code arrived**: check spam. The code goes to the address the quote was sent to. On a shared link, the customer must enter that same address. A new code can be requested after about a minute with **Resend**.
- **"The code has expired"**: codes last 15 minutes. Request a new one.
- **"Too many attempts"**: after 5 wrong tries the code stops working. Request a new one.

If the right person can't receive email at that address, add them as a recipient with their own address and send the quote to them. See [Send a quote](https://quoterium.com/help/sending-and-follow-up/send-a-quote).

## Accepting on the customer's behalf

If the customer has agreed by phone or email, you can record the acceptance yourself from the quote's actions menu. See [Accepting a quote and e-signatures](https://quoterium.com/help/customer-view-and-e-signature/accepting-a-quote-e-signature).

Source: https://quoterium.com/help/troubleshooting/customer-cannot-accept