# Your customer can't open the quote

> What the messages on the customer's quote page mean (not found, being updated, withdrawn, expired or declined) and how to fix each one.

When a quote can't be shown, the customer sees a short message instead. Here is what each one means and what to do.

## "We couldn't find that quote"

The link is incomplete or wrong, often because it was broken across two lines or only partly copied. Copy the **Customer link** from the quote editor and send it again, or resend the quote. Each recipient has their own link, so check you sent the right person's link.

## "This quote is being updated"

The quote has been taken offline for editing (or was never sent). When you're done, open the quote's actions menu and choose **Put back online** (no email is sent) or **Preview & send**. The customer can then choose **Check again**.

## "This quote has been withdrawn"

Withdrawn quotes can't be viewed. If it was withdrawn by mistake, choose **Edit (reopen, take offline)** in the actions menu, then send it again.

## "This quote has expired" or "This quote was declined"

These appear only if you have ticked **Block viewing of expired quotes** or **Block viewing of declined quotes** under [**Settings → Branding & layout**](https://app.quoterium.com/settings/branding). Otherwise customers can still read expired and declined quotes, but can't accept them.

To give the customer more time on an expired quote, choose **Edit (reopen, take offline)**, change **Valid until** in the quote's **Settings** tab, and send it again. See [Send a quote](https://quoterium.com/help/sending-and-follow-up/send-a-quote).

## Checking what your customer sees

If you open a customer link while signed in to Quoterium, a **Customer view** notice appears at the top and your visits aren't counted as customer views. To see exactly what a customer sees, open the link in a private browsing window. More about the customer's page: [The customer's quote page](https://quoterium.com/help/customer-view-and-e-signature/customer-quote-page).

Source: https://quoterium.com/help/troubleshooting/customer-cannot-open-quote