An organisation is locked when:
- the free trial has ended and no plan was chosen;
- the subscription has been cancelled and its last paid period is over, or Stripe ended it after failed payments;
- complimentary access has reached its end date.
What happens
- A dark banner at the top of the app explains why, for example Your free trial has ended, with a Choose a plan link.
- Quotes, clients, the library and settings can't be opened until a plan is chosen. You can still sign in, switch to your other organisations and reach the billing page; owners and admins can also reach Support from the account menu.
- Nothing is deleted. Everything is exactly where you left it once access is restored.
How to unlock
- The owner signs in and goes to Settings → Plan & billing.
- They choose a plan and complete payment. See Choose or change your plan.
Access is restored for the whole team as soon as the payment is confirmed.
If you're not the owner
Only the owner can choose a plan. Members can't open the billing page at all, and admins can view it but not change the plan. Let the owner know; if they have left your company, contact support.
Last updated 19 October 2026