If a dark banner says Your free trial has ended, Your subscription has been cancelled or Your complimentary access has ended, and pages won't load, your organisation is locked.
Your data is safe
Nothing has been deleted. Quotes, clients, the library, templates and settings are all kept exactly as they were.
Restore access
- The organisation owner signs in.
- They choose Choose a plan in the banner, or go to Settings → Plan & billing.
- They pick a plan and pay through Stripe.
Access returns for everyone as soon as payment is confirmed. See Choose or change your plan.
Not the owner?
Only the owner can choose a plan. Ask them, or if the owner has left your company, contact support.
A different banner?
Your last payment failed doesn't lock you out: you can keep working while Stripe retries, but update the card soon. See Failed payments.
More detail: When access is locked.
Last updated 19 October 2026